If you’ve decided you no longer want to take part in the People’s Postcode Lottery and want a clear way to close your account, you’re in the right place.
The cancellation process can feel a bit unclear, especially with different ways to pay and play. Knowing the right steps helps you end your subscription without any surprises.
This guide explains how to cancel online, what information to have ready, and what happens after you submit your request, so you can wrap things up quickly and confidently.
How Do I Cancel My Postcode Lottery Online?
To cancel your Postcode Lottery subscription online, you’ll need to contact the team directly, as there isn’t a self‑service cancellation button in the account area at the moment.
The quickest route is the Contact Us section on the official website. Use the online form to provide your full name, postcode, and any player or account number, and clearly state that you wish to cancel your subscription.
If you prefer, you can also reach out via the customer service email or the phone number shown on the site. For security, be prepared to confirm your identity so they can locate your account and action the request safely.
Ask for written confirmation that your subscription has been cancelled. The team will confirm whether any already‑paid draws remain and advise when payments will stop. If a payment is already being processed, your cancellation may take effect from the next billing cycle.
Keep any emails or messages for your records. It helps to have your usual payment date to hand before you get in touch, so you can check whether your request will apply to the current or next cycle. You can also ask about alternative options, such as reducing entries or setting safer play limits.
If you’re cancelling because of concerns about gambling, let customer service know. They can explain tools like time‑outs and self‑exclusion, and point you toward independent support such as GamCare or GambleAware. Always only play with money you can afford to lose and review the terms and conditions for full details on cancellations and draw entries.
What Information Do I Need To Cancel My Postcode Lottery Account?
When you ask to cancel, the team will need sufficient information to locate your account and confirm your identity. Have your full name and residential address ready, along with the postcode you use for your entries and the email linked to your account. A contact telephone number can also help if the team needs to reach you to complete the request.
For verification, you may be asked to confirm your date of birth or answer brief security questions. If you know your member or player number, provide that as well, as it can make the process quicker and reduce any back‑and‑forth.
If you pay by Direct Debit or card, a payment reference or the last four digits can assist the team, but do not include full card or bank details in emails. For your security, use the operator’s approved channels and never share PINs, passwords, or full long card numbers.
With these details to hand, support can process your request efficiently. Please note they can only discuss the account with the named account holder. You can review or update most of your personal information in your online account, which is helpful even though the final cancellation is handled by the customer service team.
Cancellations usually apply to future draws only. Entries already paid for may still go ahead, and any winnings due will be honoured in line with the terms. If you wish to stop participation before a specific draw, contact the team as early as possible to meet any cut‑off times.
If you are cancelling due to gambling concerns, let the team know. They can explain safer gambling tools, including account blocks and self‑exclusion. Self‑exclusion is different from cancelling marketing or closing an account and is designed to help you avoid gambling for a set period.
Cancel Postcode Lottery From Your Online Account
Log In And Access Your Subscription Settings
Visit the People’s Postcode Lottery website and sign in using your registered email address and password. If you can’t remember your details, use the secure reset link on the sign‑in page to recover your account before proceeding.
Once logged in, navigate to My Account and then select Subscriptions or Manage Subscriptions to view your active entries, payment method (for example, Direct Debit or debit card), and your current payment schedule. Make sure the details shown match the tickets and postcode you intend to manage.
If you hold more than one subscription, review each one individually so you can decide which entries to keep and which to cancel. This helps you avoid stopping payments you still wish to continue.
Follow The Cancellation Or Stop Payments Option
There isn’t usually a self‑service cancel button. If a cancel, pause, or stop payments option is displayed, follow the on‑screen prompts carefully and confirm your choice when asked. You may be asked to select an effective date so the system can determine which future draws are affected.
If no self‑service option appears, the account area may display a message advising you to contact the customer service team to complete the cancellation. Use the contact details shown in your account to request that they stop future payments and end your entries.
Before you finish, check which upcoming draws your latest payment covers so you know what to expect after you cancel. Entries already paid for may continue to be included in draws until the end of the paid period, and refunds may not be available once payment has been processed, so refer to the terms for clarity.
Confirm Cancellation And Keep A Record
After you’ve requested cancellation, you should receive confirmation on the site and/or by email. Save a copy of this for your records, including any reference number and the date your entries will cease.
If you don’t receive confirmation within a reasonable time, contact customer support to make sure your request has been processed. Check your bank statements in the following weeks to ensure no further payments are taken. If you pay by Direct Debit, you can also cancel the mandate with your bank; however, notify the lottery as well so your account records are updated.
Prefer to speak to someone instead of using your account? You can usually handle everything by email or phone, including asking when your final eligible draw will take place and whether any outstanding payments will be collected.
Players must be 18+ and should only participate if it is affordable. You can stop or cancel at any time, subject to the timing of payments and draw cut‑offs. If you’re concerned about your play or spending, consider taking a break and seek support if needed.
Can I Cancel My Postcode Lottery By Email Or Phone?
Yes. You can email or call customer services to cancel. In your email, include your full name, the address and postcode linked to your entry, and your contact number. State clearly that you want to cancel your subscription and, if possible, send the message from the email address registered to your account. For security, do not include full payment details. The official contact details are listed on the People’s Postcode Lottery website.
If you call, be ready to confirm your identity with the same information and to answer any security questions. The team can explain the process and note the date your request is received. They may only accept instructions from the named account holder.
After you make your request, the team will confirm when your subscription will end and whether any final draws remain based on payments already taken. They will also advise whether upcoming payments can be stopped and if any refunds are applicable; policies can vary, and entries already paid for may still be included in draws.
Keep a copy of any confirmation email, or note the date, time, and name of the adviser if you cancel by phone. If you pay by Direct Debit and you also choose to cancel it with your bank, inform the Lottery so their records are updated and to avoid further contact about payments.
Cancellation can usually only be accepted via the official contact channels; requests sent via social media may not be actioned. Opening hours and response times can vary, so allow reasonable time for processing before the next payment date.
If you want to stop playing due to concerns about your gambling, tell the team. They can discuss safer-play options, including self-exclusion and marketing preferences, so you are not entered into future draws once these measures take effect.
Will I Still Be Entered After I Cancel And When Does Cancellation Take Effect?
Your entry into future draws depends on your billing cycle, cut‑off times, and when your cancellation is processed. If your most recent payment already covers upcoming draws, you will still be entered into those draws. After that paid period ends, no further payments are taken and your entries stop.
If you cancel before the next payment is due and the request is processed before the relevant cut‑off, no new entries will be created. If your cancellation arrives close to a draw time, you may still be included in the next draw if processing has already begun.
Please note that entries already confirmed cannot be reversed once a draw has closed or a ticket has been issued, and no refunds are available for completed draws. If a payment fails or is declined, you will not be entered for the affected draw(s).
Customer support will confirm the exact date your cancellation takes effect. Keep your confirmation email or written notice, which will state the final draw you will be part of and when payments will cease. Contact us if anything looks unclear.
If you want a break without fully cancelling, you can set spend or play limits, take a time‑out, or use self‑exclusion. Self‑exclusion is a longer‑term measure that prevents access and marketing for at least six months.
Gambling should be fun. If you are concerned about your play, support is available. For free, confidential advice, visit BeGambleAware.org or call the National Gambling Helpline.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.